Stoke-on-Trent City Council is asking for views on how it can shape, deliver and improve housing services.

The council, which owns and manages more than 17,000 homes across the city, has launched a Housing Customer Engagement strategy, and wants to hear from its housing customers to help strengthen services.

The strategy is aimed at shaping the sharing of ideas and information between the city council and its tenants, leaseholders and their neighbours who are served by the council’s housing team.

Councillor Carl Edwards, Cabinet Member for Housing and Environment, said: “We know that effective customer engagement is incredibly important to ensure successful relationships with our residents. Our Housing Customer Engagement Strategy sets out how we will engage with housing services customers in an easy and convenient way. We want to give customers the opportunity to influence policies and strategies and give them an important voice in how the council runs and manages their homes and the environment in which they live. We are keen to get a wide range of opinions and feedback. In particular we would like to hear from customers who live in Stoke-on-Trent and those customers who are users of the council’s Housing Services or have a connection with someone who uses those services.”

Residents can get involved by going to where they can find the draft consultation and provide feedback.

The consultation will run until 5 September 2021 and is in line with the requirements of Section 105 of the Housing Act 1985. Following the consultation, customer’s views will be taken on board and the city council is looking to publish the final strategy at the end of 2021.

Anyone who has questions about the draft strategy or the consultation, can call 01782 237998 or email

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