Specialist dementia care village operator Belong, which has a location on Lower Street, Newcastle-under-Lyme, has been listed as a Top 20 Mid-size Care Home Group by leading online review site Carehome.co.uk
The rankings are based on verified customer reviews, with Belong achieving an average review score of 9.8 out of 10 from residents and their relatives across its eight villages in the North West for the past year. Belong Newcastle-uner-Lyme also achieved a respective score of 9.8.
Customers leaving reviews are asked to rate all aspects of a care home’s offering, including its
people, care and support, management, facilities, and overall value for money.
One recent five-star review from a relative of a resident at Belong Newcastle-under-Lyme said: “My mother is a resident on Hempstalls Household, where she has a lovely, bright, comfortable room. The open-plan living area is fantastic: no residents need ever be on their own and there are often activities which everyone is encouraged to take part in. Nutritious, freshly cooked meals are prepared on the household. Everything is well organised, enabling residents to live in a warm, calm environment. My mum is looked after by a professional team of extremely kind and compassionate staff.”
Commenting on the result, Belong Newcastle-under-Lyme General Manager, Peter Norman, said: “We are particularly delighted to feature in the Carehome.co.uk Top 20 Mid-size Care Home Groups because the listings are based on reviews by people that we support and their relatives. It is a reflection of the hard work and dedication of our teams and their consistency in achieving the highest standards of care.”
Reviews of Belong Newcastle can be found here Carehome.co.uk