Belong at Home Newcastle-under-Lyme is celebrating double success at the Home Care Provider Awards 2020, having achieved and maintained a 10 out of 10 rating over the past year, based on customer reviews on a leading review website.

The local home care service achieved a placing in the Top 20 Home Care Providers in the West Midlands, via the www.homecare.co.uk website, while the wider Belong at Home Group has been recognised as a top 20 home care provider nationally.

The Homecare.co.uk Top 20 Home Care Awards 2020 recognise the most recommended providers of domiciliary care throughout the UK. Based on the reviews of its customers, a position in the Top 20 Home Care Group category demonstrates that Belong at Home has achieved high ratings for its staffing, care and support, management, treating customers with dignity, and overall value for money. It is the third successive year Belong at Home has picked up the group award, with an average service rating of 9.9 out of 10. 

Operating from the Belong care village on Lower Street, Belong at Home Newcastle-under-Lyme provides customers with trained and caring support workers to assist with any customer needs, including one-to-one personal care, domestic duties, such as cleaning, food preparation and running errands, as well as companionship and support to enable greater wellbeing. This includes safe excursions outside the home and exercise initiatives, which are helping to enhance the physical and mental health of customers during the coronavirus lockdown, through a range of personalised, home-based routines.

Tomas Zahorka, area manager at Belong at Home Newcastle-under-Lyme, commented on the win: “We’re really proud of our continued success at the Homecare.co.uk Awards and to score 10 out of 10 in Newcastle-under-Lyme is a real testament to our local team. As the results are based on the reviews of our customers, their positive feedback and recognition make the awards especially pleasing. The Belong at Home staff work tirelessly to ensure the highest standards of care for our customers and they are delighted that their dedication is recognised by the people they support.”

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